PLEASE READ ALL OF THE SHIPPING INFO
Hardgoods to Canada: we now provide NAFTA documents with all shipments, so, when items originate from the USA, NO duties will be charged.
FOR LIVE PLANTS:
LIVE PLANT shipments to Canada are currently suspended until Spring due to extreme temps
By placing an order, you, the customer, agree to all these terms and conditions.
When you place your order, please do so only after reading all of the information found below. Thank you.
We have been successfully shipping plants throughout North America and around the world since 1999. We take great care in prepping and packing your plants for a safe trip to your door.
All orders are processed in the order they are received. All orders have a minimum 24 hour processing time.
Tip: If possible, consider shipping your plant order to a business (i.e. where you work). This will save you about $1.75 in shipping charges. Plus the business can receive the shipment indoors instead of being left in the cold or heat at your doorstep if you are not there to receive your shipment. If shipment is "left at door", during extreme temps, the plants will not survive. Please ensure that they are shipped to an occupied address that can ensure live delivery. IF A SHIPMENT IS "LEFT ON PORCH", OR NOT SIGNED FOR, THERE IS NO GUARANTEE. Please make arrangements accordingly.
The "CUTOFF/DEADLINE IS SUNDAY AT MIDNIGHT:
-orders placed by Sunday 12:00 midnight cst will ship on Wednesday of the same week (if order is placed after midnight on Sunday, it will ship the "next" week on Wednesday
-If you choose 2nd day delivery, it will ship Wednesday for delivery on Friday.
-If you choose 1st day delivery, it will ship Wednesday for delivery on Thursday.
You will receive UPS tracking info after 8pm cst the evening it ships.
If you would like a different delivery date, phone us and we will do our best to accommodate.
These items are shipped on Monday thru Friday.
Plant Order Under $50:
UPS Next Day Air: Regular Rates Apply
UPS 2nd Day Air: Regular Rates Apply
Plant Order Over $50:
UPS Next Day Air: Special Rate= $24.99
UPS 2nd Day Air: Special rate= $13.99
Plant Order Over $100:
UPS Next Day Air: Special rate= $19.99
UPS 2nd Day Air: Special rate= $5.99
UPS: Ground: Order OVER $175.00 FREE SHIPPING
UPS: Ground: Order UNDER $175.00 $6.99 flat rate special
Order UNDER $10.00 regular rates apply
Special Discounts only apply to lower 48 states
(Please do not order substrate/heavy items and plants together on the same order. Place two separate orders for each as the substrate is too heavy to ship "air" and is next to impossible to package plants and substrate together to arrive without being crushed.)
LIVESTOCK: All livestock MUST be shipped Next Day Air. If you choose anything less than next day air, your order will automatically be upgraded to Next Day and the additional cost charged to your account.
EQUIPMENT / HARDGOODS:
We ship equipment orders M-F
All orders shipped via UPS (except US armed forces). UPS will not deliver to a PO BOX. You must provide an actual street address for delivery.
WELCOME ARMED FORCES customers! We support our military...we are now offering USPS Priority & Express Mail for APOs. AE, AA, AP. In order to serve those (you) that serve us, we must send a special truck to the post office, so, we can only ship these shipments out on Mondays. Thank you for your business, and THANK YOU FOR SERVING !!!
Unlike most on-line companies, our "shopping cart" system automatically calculates the shipping "immediately" when you enter your ZIP code & state. You are aware of the shipping charges BEFORE you checkout. There are NO hidden or added-on shipping charges added after your order is shipped*. Your credit card is charged (only once) at the time of ordering on encrypted (very secure) server. NOTE: We do NOT have access to you credit card information. We use AUTHORIZE.NET as our credit card processor...they are considered to be the BEST and most SECURE system.
Unlike most on-line companies, we do not attempt to profit from or mark up shipping costs to our customers. Every item that we sell has been meticulously weighed so the shipping charges are as accurate as humanly possible. "NOTE: We recommend that you have your plants shipments delivered to your place of work or office or business for several reasons: Shipping charges to a "business" is less expensive than to a "resident". Also, if you take delivery at your place of work, YOU have control of the plants sooner than if you have to have the shipment left on a doorstep (etc.)
With larger (more expensive) orders, we strongly recommend (overnight)...it's only a few dollars more and it's well worth the piece of mind knowing that your plants are GUARANTEED to arrive in perfect condition.
*NOTE: We ABSOLUTELY will NOT ship live plants (or perishable items) via UPS GROUND. If you choose UPS "ground" as your shipping method, your order will automatically be upgraded to UPS OVERNIGHT or UPS 2nd (at our discretion) and the additional cost charged to your credit card!*
INTERNATIONAL SHIPMENTS: For equipment, the customer needs to check with their local authorities about import duties or tariffs. For live plants, the customer needs to check with their local government authorities and ascertain what requirements are necessary for shipping live plants to their respective countries. In some cases, Phytosanitary Certificates are required...these cost $150 dollars and must be ordered at the time of placing the order with us. NOTE: If a customer chooses to place an order without a Phytosanitary Certificate, there is a risk that shipment will not be allowed to enter the respective country, and or the shipment could be seized and destroyed. If this situation occurs, the loss of the plant shipment will be incurred by the customer. (Please understand that different countries have different regulations and requirements for importing live plants. There for is is impossible for us to know all the requirements. You must contact your government before ordering.)
To the right of each plant you will see a YES or NO. This tells you if the aquatic plant you would like to purchase is in stock or available or not.
CANCELLATION POLICY: Equipment orders canceled or returned will incur a 40% restocking fee + shipping charges. (no exceptions)(no returns allowed without RMA)
Live plant order cancellations will incur a 40% cancellation fee + shipping charges. (no exceptions) This includes our "Custom Aqua-Scape" service. After we have done all of the work to design an aqua-scape, cancellations are NOT allowed. At the point of the completion of the aqua-scape, we often have several hours of time spent. Canceled Aqua-Scapes will incur a 40% fee. This means that: If the aqua-scape design consisted of $100 worth of plants, the cancellation fee will be $40. (NO EXCEPTIONS)
REFUSED SHIPMENT POLICY: Any order refused at the time of delivery with out the permission of doing so, will result in NO refunds or credits.
All items that carry a manufactures warranty must be handled through the manufacturer. If we are short a plant or two, we may substitute. We will do our very best to give a substitute that is satisfactory and we always give some free extra plants with any substitution. We have a 99.71% fill rate. (If we are short several items at the time of shipping, we will contact you to approve the substitutions, BEFORE we ship your order).
Refunds are never given on shipping charges. (NO EXCEPTIONS EVER) Shipping charges are computed "real time". If a problem occurs and the system can not communicate with the UPS server, the estimated rates could be inaccurate. If this occurs, the rates will adjusted at a later date.
Problem with your order? We must be notified by phone (not email) within 2 hours of delivery. And a photo of damaged items emailed within 2 hours. Please unpack your order and lay it out. Take good photos so we can match the items up to your order.
By placing an order, you, the customer, agree to all these terms and conditions.
When you place your order, please do so only after reading all of the above info. Thank you.
WE DO NOT PROFIT FROM SHIPPING !!!
We get a discount from UPS and we pass it along to you.
We are not "one of those" companies that "marks up" shipping.
Click here: ACTUAL SHIPPING CHARGES
click here and enter our ZIP code (57064) your ZIP code, and 3 lbs. Those are actual UPS rates...
Then, add your items to your shopping cart and you will see your discounted rates. You will be impressed when you see our shipping charges!!!