SHIPPING SCHEDULE (for live plants):
Order deadline is Sunday nights 10:00 EST. Orders will ship on Tues, Wed,Thurs.
PLEASE CHOOSE 1ST DAY OVERNIGHT SHIPPING DURING HOT TIMES OF THE YEAR... PLANTS WILL NOT SURVIVE THE HEAT !
GREAT NEWS: We are now shipping live plants to Canada!!! We ship from Florida and "PHYTOSANITARY CERFICATE" (click here) is required.
- All livestock MUST be shipped Next Day Air. If you choose
anything less than next day air, your order will automatically be upgraded and
the additional cost charged to your account. (If, and only if our shipping dept. notices the incorrect method.) Shipment must be signed for... NOT left outside when delivered. (For a loss claim we need photos within 2 hours, no exceptions.) If you do not have a livestock box added to your order we will automatically add one to your order.
& DRY GOODS:
ship equipment orders M-F. All orders shipped via UPS (except US armed forces).
UPS will not deliver to a PO BOX. You must provide an actual street address for
- The cutoff for same week delivery is Sunday 10:00pm EST
- Orders placed before Sunday 10:00pm EST will ship on Wednesday or Thursday of the same week. If order is placed after 10:00pm on Sunday, it will ship the following week.
- If you choose 2nd day delivery, it will ship Wednesday for delivery on Friday.
- If you choose 1st day delivery, it will ship Wednesday or Thursday for delivery on Thursday or Friday.
- You will receive FedEx tracking info after 8pm EST the evening it ships.
- If you would like a different delivery date, phone us and we will do our best to accommodate.
- If you reside in a region with daytime temperatures above 80 degrees, we strongly urge you to choose "1st day shipping" to avoid damage to the plants!
For retail orders the more you buy, the less
the shipping cost!
Next Day Air: Add items to cart for exact cost
2nd Day Air: Add items to cart for exact cost
Next Day Air: Special Rate= $24.99
2nd Day Air: Special rate= $15.99
Next Day Air: Special rate= $19.99
2nd Day Air: Special rate= $13.99
Ground: Order OVER $175.00 FREE SHIPPING
Ground: Order UNDER $175.00 $7.99 flat rate special
Ground: Order UNDER $10.00 regular rates apply
**These rates do not apply to Wholesale accounts. Wholesale account will pay actual shipping cost which is calculated once the order is packed. The actual freight will be added to your order.
Special Discounts only apply to lower 48 states
do not order substrate/heavy items and plants together on the same order. Place
two separate orders for each as the substrate is too heavy to ship
"air" and is next to impossible to package plants and substrate
together to arrive without being crushed.
you place your order, please do so only after reading all of the information
found below. Thank you.
have been successfully shipping plants throughout North America and around the
world since 1999.
If possible, consider shipping your plant order to a business (i.e. where you
work). This will save you about $4.00 in shipping charges. The business can
receive the shipment indoors instead of being left in the cold or heat at your
doorstep. Also you do not have to be there to receive the shipment. If shipment
is "left at door", during extreme temps, the plants will not survive.
Please ensure that they are shipped to an occupied address that can ensure live
delivery. If the shipment is left at the door or not signed for
IS NO GUARANTEE
if perished/lost/stolen. Please make arrangements
Armed Force customers! We support our military; we are now offering USPS
Priority & Express Mail for APOs. AE, AA, AP. In order to serve those (you)
that serve us, we must send a special truck to the post office, so, we can only
ship these shipments out on Mondays. Thank you for your business, and THANK YOU
shopping cart system automatically calculates the shipping when you enter your
ZIP code & state. You are aware of the shipping charges
checkout. There are NO packing fees with your order. Your credit card is
charged (only once) at the time of ordering on encrypted server.
do NOT have access to you credit card information. We use AUTHORIZE.NET as our
credit card processor...they are considered to be the BEST and most SECURE
most on-line companies, we do not attempt to profit from or markup shipping
costs to our customers. Every item that we sell has been meticulously weighed
so the shipping charges are as accurate as humanly possible.
larger orders, we strongly recommend overnight shipping. It's only a few
dollars more and well worth the peace of mind knowing that your plants are
GUARANTEED to arrive in perfect condition.
We ABSOLUTELY will
not ship live items (or perishable items) via UPS Ground. If you choose UPS
Ground as your shipping method, your order will automatically be upgraded to
UPS Overnight or UPS 2nd (at our discretion) and the additional cost charged to
your credit card!
equipment, the customer needs to check with their local authorities about
import duties or tariffs.
live plants, the customer needs to check with their local government
authorities and ascertain what requirements are necessary for shipping live
plants to their respective countries. In some cases, Phytosanitary Certificates
are required. These cost $150 dollars and must be ordered at the time of
placing the order with us.
a customer chooses to place an order without a Phytosanitary Certificate, there
is a risk that shipment will not be allowed to enter the respective country,
and or the shipment could be seized and destroyed. If this situation occurs,
the loss of the plant shipment will be incurred by the customer. (Please
understand that different countries have different regulations and requirements
for importing live plants. You must contact the proper regulatory agency before
Cancellation and Refund Policy
orders canceled or returned will incur a 20% restocking fee +
"actual" shipping charges both ways.
NOTE: No returns accepted for electrical items.
No returns allowed without RMA
plant order cancellations will incur a 40% cancellation fee + shipping charges.
includes our "Custom Aqua-Scape" service. After we have done the work
to design an aqua-scape, cancellations are NOT accepted. At the point of the
completion of the service, we often have several hours of time spent. Canceled
Aqua-Scape service will incur a 40% fee.
are never given on shipping charges.
charges are computed "real time". If a problem occurs and the system
cannot communicate with the UPS server, the estimated rates could be
Refused Shipment Policy
Warranty and Out of Stock Policy
order refused at the time of delivery will result in NO refunds or credits
Problem with Order
items that carry a manufactures warranty must be handled through the
we are short on a plant item, we reserve the option to substitute. We will do
our very best to give a substitute that is satisfactory and we always give some
free extra plants with any substitution. We have a 99.71% fill rate.
we are short several items at the time of shipping, we will contact you to
approve the substitutions BEFORE we ship your order.
must be notified by within 2 hours of delivery and a photo of damaged items
emailed within 2 hours. Please unpack your order and lay it out. Take good
photos so we can match the items up to your order.
placing an order, you, the customer, agree to all these terms and conditions.
you place your order, please do so only after reading all of the above info.
If you reside in the purple(Florida) or light blue areas, you can save money by shipping plants via ground, (Choose the 'GROUND(NO PLANTS) FOR SUBSTRATE' method. This is not the special $7.99 flat ground rate.)
your shipment will take 1 day if you reside in yellow. or 2 days if you reside in brown.